Frequently Asked Questions (FAQs)

Parts & Accessories

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General

• Does the Ristretto 512 comply with US e-bike regulations?
• Can I pick up the bike at the factory?
• Do I need a license to ride a Ristretto?
• Does the Ristretto 303FS comply with US e-bike regulations?
• Do I need to wear a helmet to ride the Ristretto?
• How do I change my order?
• See all 8 articles

Company Information

• Does Ristretto offer factory visits and tours?
• What is the meaning of the name Ristretto?
• Do you have sales or offer discounts?
• Where can I get updates on new Ristretto product releases?
• What’s the best way to contact Ristretto?

Bike & Features

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Payment & Shipping

• How shipping works?
• How can I track my order?
• I ordered several bikes, will they come together?
• What payment methods are accepted?
• Do you offer financing?
• Will I be charged sales tax?
• See all 7 articles

Returns & Warranty

• How do I complete my warranty registration form?
• What kind of warranty do you offer?
• What is your return and refund policy?